right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. You can return unworn items and products that are originally sealed within 14 days of receipt. After this period, a return is no longer possible.
In order to exercise your right of withdrawal, you must inform us in writing of your decision to withdraw from this contract with a clear statement to the e-mail address firstname.lastname@example.org.
We will refund you the purchase amount within 14 days of receipt of your package. Further details on the right of withdrawal can be found in our terms and conditions.
How does the return work
- Please register the return.
- Pack your items
In order to be able to offer you our return guarantee in the future, we only ask that you try out the goods as you would in a shop and send the goods back to us complete, in their original packaging and in unused, undamaged condition, using the enclosed return slip. If the original packaging is missing, the goods must be packed in such a way that no damage occurs during shipping.
- Post your return
Take your package to an Austrian Post branch. It is best to keep the return receipt that you have been issued with until we confirm your return.
- Get your refund
After receipt of the package, we will credit the purchase amount within 14 days.
Right of withdrawal
Consumers have a fourteen-day withdrawal.
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (SAWG TradeGmbH 7550 Güssing Hauptstraße 16/1 Austria) of your decision to withdraw from this contract by means of a clear statement (e-mail). You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we will immediately owe you all payments that we have received from you (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us). and repay it no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods, which can normally be returned by post. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
– To SAWG Trade GmbH, 7550 Güssing Hauptstraße 16/1, Austria, email@example.com
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.